In the last year I several times was quite annoyed, that PTC does not have a search tool for it's product ideas. I also read recently several customer support documents written by PTC where they ask the user that the feature of function they want could be proposed by opening a new product idea. But now the users problems start:
I can open a new product idea BUT I can't search for existing product ideas. Isn't that funny? What will happen now? Every single user who reads that CS-Document and likes to support that idee will make a new product idea. Nowbody knows from the others idea because it's simply not possible to search for it in a sufficient way. If PTC is "lucky" the one who made a new product idea forgot to separately vote for his own idea. Yes you read correct. Submitting an idea is not enough for PTC to understand, that that specific user, who spent time (ans money) to write an idea is also willing to vote for it. The user needs to extra click that he votes for his own idea. Most likely he will now have a couple of voters which by chance read that idea and voted for it. Someone else who would like to vote too simply can't because it's just not possible to search for a specific existing idea.
Therefore my requests to PTC are:
1.) If a user writes an product idea he should be automatically the 1st voter for his own idea
2.) Add a search tool to the product idea website which allows users to search with keywords /fulltext for existing ideas open for voting
3.) If a user asks for a certain issue the support should not just write "dear user please open a product idea". Instead the PTC support should "officially" open a new idea and offer the user to vote for it. Doing so I would call customer SUPPORT!
And now, dear users - please vote if you want this too!